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Dutch PE group invests in consolidating Poland’s call centre sector


Gimv, a Dutch private equity (PE) and venture capital company focused on the European SME market, has strengthened its presence in Poland’s contact centre sector with the acquisition of Universal Agent, a BPO and telemarketing company based in Krakow.

The acquiring party is Grupa DataContact from Warsaw, which is majority owned by Gimv. The Dutch group provided the funds for the transaction, whose value was not disclosed.

The deal creates a top five call centre operator in Poland with over 600 work stations at four sites (Warsaw, Krakow, Bielsko-Biala and Stalowa Wola) and with combined revenues in 2012 of an estimated PLN 25m (approx. €6.1m).

Jan Dewijngaert, director of Central European and Russian investments at Gimv, said the combined entity had the potential to perform large, comprehensive projects for big customers and that there were plans for further foreign expansion.

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