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Cisco opens support centre in Krakow


Cisco, the US-based network solutions provider, on 31 May inaugurated a Global Support Centre in Krakow. The facility will provide technical and business services to internal and external stakeholders, with a particular focus on the Europe, Middle East, Africa and Russia (EMEAR) region.

Oliver Kohler, Cisco’s senior vice president of Global Business Services, said Krakow was an essential part of the group’s strategy and that by establishing a shared services centre in Central Europe it aimed to get closer to its customers in terms of geography and time zones, while offering the convenience of support in multiple languages. He praised Krakow’s “impressive availability of highly educated talent and excellent communications infrastructure”.

The number of employees is to reach 80 by 1 August, but it could double or triple within two years and might exceed 500 in five years, depending on business development, Mr. Kohler noted.

The centre is located at the Diamante Plaza office building in Krakow’s Podgorze district, which also houses PMR.

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PMR is a British-American company providing market information, advice and services to international businesses interested in Central and Eastern Europe as well as other emerging markets. PMR key areas of operation include business publications (through PMR Publications), consultancy (through PMR Consulting) and market research (through PMR Research). With over fourteen years of experience, high international standards in projects and publications, highly skilled multilingual staff and a wide network of co-operating research companies and market experts, PMR is one of the largest companies of its type in the region.