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Cisco to open a support centre in Krakow in 2012


Cisco, the global network equipment maker, announced plans to open a support centre in Krakow in late spring or early summer of 2012. The facility will provide support to Cisco subsidiaries and external customers in the Europe, Middle East, Africa and Russia (EMEAR) region. The US firm is about to start recruiting staff for the Krakow centre. It did not disclose the exact number of jobs to be created, however.

Michael Ganser, Cisco Senior Vice President for the EMEAR region, said the group decided to open a support centre in Central and Eastern Europe in order to move closer to its customers in terms of geography and time zones and to be able to offer support in various languages. Krakow was selected on account of its abundant supply of qualified staff and good infrastructure, he said.

The investment will reinforce Krakow’s profile as Poland’s leading hub for service centres (the news comes two weeks after Heineken, the global brewer, announced plans to open a business process outsourcing centre in the city next year).

Cisco employs nearly 72,000 people worldwide.

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