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Heineken confirms Krakow as site for European BPO centre


Heineken, the global brewer, on 4 October announced that it will open a business process outsourcing (BPO) centre in Krakow in 2012. The facility will provide financial support to Heineken subsidiaries in Europe, and will ultimately employ several hundred staff.

Frans Eusman, Chief Business Services Officer at Heineken, said the company had been considering locations in several other countries, and selected Krakow because of its excellent pool of quality professionals, a benign business environment, and particularly the high level of development of its BPO sector (Krakow has emerged as one of Poland’s leading BPO hubs).

Early last month Puls Biznesu reported that the Dutch group was looking at four candidate sites: Katowice, Krakow, Budapest, and Bucharest, and that the project would bring 200-250 jobs.

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