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Jeronimo Martins opens BPO facility to serve Biedronka


Jeronimo Martins (JM), the Portuguese retail group, in June opened a shared service centre in Poznan, Anetta Jaworska-Rutkowska, Senior External Relations Manager at JM’s Polish unit, told Puls Biznesu. The facility provides bookkeeping and back-office support to Biedronka, the number one discount store chain in Poland that is at the heart of JM’s Polish operations. It will ultimately employ 150 people, though not all will be new hires (some employees will switch from JM’s regional offices).

At present Biedronka has 1,700 stores in nearly 700 cities and towns in Poland, and its network keeps expanding fast, increasing the need for greater centralisation of business processes.

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